Tony Fugere

Tony Fugere
Technology Services Practice Lead

OBJECTIVE

Apply my faith in Jesus in a missional organization that is focused on growing His kingdom using my two decades as a technology specialist and eight years of technology leadership experience.

BIO

I was born in Ohio and we moved to Matthews, NC, in 1988 when my father landed a job in management consulting in Charlotte. Growing up, I did not understand the significance of a relationship with Jesus, and I entered adulthood as an agnostic. After graduating from North Carolina State University with a BS in Computer Science in 2005, I moved to New Mexico, where I've worked in various roles within the technology sector.

In 2007, God (without my awareness) orchestrated meeting my wife, Tamara. We married in 2009 and I began to feel a void in my soul, gradually realizing the absence of something vital. Tamara had been a believer long before we crossed paths. Throughout this period, her family, along with one of my co-workers, started sharing Jesus's love and the gospel with me. In 2011, I opened my heart to Jesus, made a public declaration in early 2012, and was baptized by my brother-in-law in July 2013.

Since then, Tamara and I have fully immersed ourselves in deepening our faith, love for God, and commitment to serving in the churches we attend. We've dedicated our time to participating and volunteering in children's programs, Sunday school classes, life groups, and more recently, mission work. Blessed with two children, Bella and Remy, we share a passion for traveling and camping in our RV, exploring new places together.

In 2021, we transitioned to a full-time RV lifestyle, intending to use our journey on the road as an opportunity to disciple our children and serve as fully-funded missions advocates for Live Global. As we travel, we seek to connect with local churches, organizations, and individuals interested in partnering with Live Global. Beyond our spiritual pursuits, I enjoy photography, backpacking, the majesty of mountains, and, though I no longer ride, my love for motorcycles remains.

Our hearts are deeply committed to serving as Jesus calls us to, seeking to make a difference wherever we go, and sharing His love with all we meet along the way.

PERSONALITY

Primary Type

Amiable
Team Player, Patient, Well-Balanced, Diplomatic, Calm

Secondary Type

Expressive
Social Specialist, Charismatic, Persuasive

MISSIONAL ACTIVITY

Nov 2021 - Present

Missions Advocate
Live Global

Oct 2018 - Present

Advisor, Technology & Treasury Deacon
City Light Church Matthews

Oct 2018 - Aug 2021

Elder & Preaching Pastor
City Light Church Matthews

Mar 2018 - Jun 2018

Church Outreach
Midwood Baptist

Jan 2018 - Oct 2018

Discipleship Growth/Training
First Baptist Matthews

Mar 2018 - Mar 2019

Packing Volunteer
Servants With a Heart

Jan 2013 - Dec 2014

Food Service Volunteer
Church on the Street

EXPERIENCE

Aug 2022 - Present

ServiceNow Global Managed Services Practice Lead
Thirdera

  • Definition and development of the managed service program
  • Management of sales bookings, practice revenue and profitability
  • Ensure highest level of success and customer satisfaction
  • Provide strategy and guidance to existing clients ensuring maximized growth of the managed services portfolio
  • Management of continual service and process improvement activities with global team

Apr 2016 - July 2022

ServiceNow Practice Lead
Accenture

  • Acquisition transition leadership of Cloud Sherpas to Accenture
  • Enterprise consulting organization leadership driving practice vision and strategy
  • Management of sales bookings, practice revenue and profitability
  • Conduct cost analysis and management efforts internally and for clients to maximize value of IT programs
  • Drive development of CIO, Director and VP level relationships
  • Management of continual service and process improvement activities with global team
  • Use of metrics, KPIs and analytics to evaluate team and program performance

Jan 2013 - Mar 2016

Service Delivery Manager
Cloud Sherpas

  • Acquisition transition leadership of Navigis to Cloud Sherpas
  • Enterprise consulting organization leadership driving practice vision and strategy
  • Manage and report on contract performance and portfolio EBITDA
  • Provide ServiceNow software implementation consulting and training to clients around the world
  • Ensure highest level of success and customer satisfaction
  • Provide strategy and guidance to existing clients ensuring maximized growth of the client and services portfolio
  • Manage delivery teams assigned to engagements for clients in my portfolio

May 2002 - Jan 2013

Technology Specialist
Various Employers: See LinkedIn Profile for more

EDUCATION

Sep 1999 - Dec 2004

North Carolina State University
B.S. Computer Science

SKILLS

Leadership Skills

  • Program Governance
  • IT Financial Mgmt
  • Talent Mgmt
  • Acquisition Execution
  • Center of Excellence
  • Org Change Mgmt
  • Process Design
  • User Experience
  • IT Service Mgmt
  • Agile SDLC Project Mgmt
  • DevOps
  • Systems Automation
  • IT Operations Mgmt
  • CMDB & IT Asset Mgmt
  • SecOps & IT GRC

Technology Knowledge

  • Cloud Tech
  • On-Premise Tech
  • Web Conferencing
  • ServiceNow
  • Salesforce.com
  • Workday
  • Chef
  • Puppet
  • AWS
  • Azure
  • GSuite
  • Jira
  • Confluence
  • Microsoft O365
  • MS Office Suite
  • Microsoft Teams
  • Microsoft SharePoint
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