Tony Fugere

Tony Fugere
Technology Services Practice Lead

OBJECTIVE

Apply my faith in Jesus, two decades as a technology specialist and five years of technology leadership experience in a missional organization that is focused on growing His kingdom.

PERSONALITY

Primary Type

Amiable
Team Player, Patient, Well-Balanced, Diplomatic, Calm

Secondary Type

Expressive
Social Specialist, Charismatic, Persuasive

SKILLS

Leadership Skills

  • Program Governance
  • IT Financial Mgmt
  • Talent Mgmt
  • Acquisition Execution
  • Center of Excellence
  • Org Change Mgmt
  • Process Design
  • User Experience
  • IT Service Mgmt
  • Agile SDLC Project Mgmt
  • DevOps
  • Systems Automation
  • IT Operations Mgmt
  • CMDB & IT Asset Mgmt
  • SecOps & IT GRC

Technology Knowledge

  • Cloud Tech
  • On-Premise Tech
  • Web Conferencing
  • ServiceNow
  • Salesforce.com
  • Workday
  • Chef
  • Puppet
  • AWS
  • Azure
  • GSuite
  • Jira
  • Confluence
  • Microsoft O365
  • MS Office Suite
  • Microsoft Teams
  • Microsoft SharePoint

EXPERIENCE

Apr 2016 - Present

East Lead, ServiceNow Practice
Accenture

  • Acquisition transition leadership of Cloud Sherpas to Accenture
  • Enterprise consulting organization leadership driving practice vision and strategy
  • Management of sales bookings, practice revenue and profitability
  • Conduct cost analysis and management efforts internally and for clients to maximize value of IT programs
  • Drive development of CIO, Director and VP level relationships
  • Management of continual service and process improvement activities with global team
  • Use of metrics, KPIs and analytics to evaluate team and program performance

Jan 2013 - Mar 2016

Service Delivery Manager
Cloud Sherpas

  • Acquisition transition leadership of Navigis to Cloud Sherpas
  • Enterprise consulting organization leadership driving practice vision and strategy
  • Manage and report on contract performance and portfolio EBITDA
  • Provide ServiceNow software implementation consulting and training to clients around the world
  • Ensure highest level of success and customer satisfaction
  • Provide strategy and guidance to existing clients ensuring maximized growth of the client and services portfolio
  • Manage delivery teams assigned to engagements for clients in my portfolio

May 2002 - Jan 2013

Technology Specialist
Various Employers: See LinkedIn Profile for more

EDUCATION

Sep 1999 - Dec 2004

North Carolina State University
B.S. Computer Science

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